Support for DCP-165C
- I cannot make borderless prints.
- The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- The printer status is Offline or Paused.
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- Cannot print after a Windows 10 update (June 2020)
- I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- I cannot print from my computer via USB. Show More Show Less
- When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- When I print, the pages are smudged with ink. What should I do?
- When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- The edge of glossy paper is smudged.
- Improve poor print quality.
- When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- One or more of my colors are not printing (blank). What can I do?
- When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- When I print photos, the color quality is not good. Show More Show Less
- I'm unable to access the memory (media) card in the media slot. What can I do?
- Images of the thumbnail page from the media (memory) card won't print.
- Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Show More Show Less
- The printer status is Offline or Paused.
- When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- The print speed is very slow when I use XML Paper Specification Printer Driver.
- When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- When I print or copy a document with fast mode, the printing is shifted too high on the paper. Show More Show Less
Other FAQs Category
A guide to navigating our most common questions