Privacy Policy
1. Introduction
Data Principal’s (hereinafter referred to as “you” or “individual”) privacy is important to Brother International (India) Private Limited. (hereinafter referred to as "BIPL", "we" or "us"). Hence, we have adopted this Privacy Policy. We have tried to keep the privacy policy as simple as possible and easy to understand.
This Privacy Policy explains what and how personal data is collected and further processed (as defined in the Digital Personal Data Protection Act, 2023 and/ or other applicable laws), for what purposes it is collected and further processed by us, to whom personal data is disclosed and how to access and update/ request correction of your personal data, withdraw consent, grievance redressal and where to go for further information in respect of the personal data provided to us.
You must also review and accept our Website Terms of Use as it is also applicable and governs your use of the Website. This Privacy Policy does not apply to any personal data that you may provide to the third parties, such as through other sites linked to the website. Please be aware that if you choose to visit such third-party sites, you should contact such third parties directly to determine their respective privacy policies. This Privacy Policy will not govern your activities and any personal data you disclose while visiting the third-party site.
2. Information about children and Person with Disability (PwD)
If you are under the age of 18 or person with disability, you are required to obtain the consent of your parent, guardian or the person who has parental responsibility over you before providing us with your personal data (for example, your name, address, and email address). We understand the importance of taking extra precautions to protect the privacy and safety of children and PwD using BIPL services. Most of BIPL’s websites are designed and intended for use by adults. If you are a child under the age of 18 or PwD where parental consent is required, you should review the terms of this Privacy Policy with your parent or guardian to make sure you understand and accept them. If we discover that we have collected personal data from a child or PwD without consent from a parent or guardian where such consent should have been obtained, we will delete that personal data as soon as practically possible. Eligibility to receive prizes, samples or other rewards are generally limited to users over a certain age.
3. Who is collecting your personal data?
Personal data provided or collected by us via cookies or other tracking technologies is controlled by BIPL.
This Policy applies to any websites, applications, branded pages on third-party platforms and applications accessed or used through such websites or third-party platforms (hereinafter, “our websites”) which are operated by or on behalf of BIPL. References to “BIPL” in this Policy include any Brother International (India) Private Limited, its holding company, associated companies, subsidiaries, affiliates, joint ventures and franchises that you are interacting with or have a business relationship with.
4. What personal data BIPL collects?
BIPL may request personal data/ personally identifiable information that can be used to identify directly or indirectly an individual. Providing such information to BIPL shall be voluntary. You are not required to provide the data requested by BIPL, however, if you do not wish to provide the required data, we may not be able to provide you with the appropriate services, products, respond to your queries, etc.
We will ask you to provide personal information that is necessary for us to provide our services to you. We will only collect the information that is necessary for specified, concrete, explicit, and legitimate purposes and shall ensure that the information is not further processed in a manner that is incompatible with those purposes. BIPL strictly complies to the data minimization principle and shall not collect personal data over and above required for specified purpose.
We may collect personal data from a list of sources which may include the following: -
a. Personal data given directly.
b. Personal data collected automatically and
c. Personal data collected from other sources.
The types of personal data we collect or obtain may vary according to our relationship with you and may include the following:
a. Direct Consumers/ End Users/ Customers: We may collect information such as name, postal address, telephone number, email address, information related to the products or services which you purchased or used, returned questionnaire, any contacts, information related repairs or access logs of our websites.
b. Business Partners: We may collect information such as Name, Number, Email Address, Pan, GST Number, Banking information.
c. For Visitors to Any of Our Premises or Events: We may collect information such as Contact information, identification information, business, reason for visit, date and time of visit, any photographic and/ or video footage captured or recorded by our surveillance camera (CCTV) system or any other recording system.
d. Applicants and Candidates: We may collect information such as contact information, identification information, demographic information financial information, educational information, employment information.
5. Why is personal data collected?
We collect, process, and disclose your personal data only for specific and limited purposes. The purposes of data collection including, but not limited to are listed below.
a. Direct consumers/ end users/ customers:
i. To enable BIPL to reach out to you in relation to programmes managed by them or products or services offered by them.
ii. To enable us to improve products & services of BIPL and its affiliate/ associated entities. Processing, maintaining, improving, and developing our products and/or services to you, such as delivery, after-sales support, customer support, and advertising.
iii. To process your requests (such as replying to your queries, comments or complaints) regarding BIPL and its products/ services. Handling your questions or requests about devices and services, such as answering customer inquiries.
iv. To email newsletters.
v. To sell any products that BIPL deals in.
vi. Regulatory Obligations.
vii. For conduct of promotion of specific products, services etc which includes relevant promotional activities, such as providing marketing and promotional materials and updates to you.
viii. To contact winners of contests and promotions.
ix. For market research, advertising and other legitimate purposes as deemed necessary by the firm as per extant regulations.
x. Storing and maintaining information related to you for our business operations (such as business statistics) or for fulfilling our legal obligations.
b. Business partner and dealer/ distributors (can be an individual or proprietary concern):
i. Business execution
ii. Organization and management of the business
iii. Compliance with laws and/ or contractual and/ or regulatory obligations
iv. Protecting or exercising our legal, contractual and/ or regulatory rights and remedies
v. Protecting our assets and interests
vi. Any other purpose within the scope of the agreement signed between BIPL and its business partners and dealers/ distributors.
c. For visitors to any of our premises or events:
i. Providing access to our network, systems and/ or services
ii. Compliance with laws and/ or contractual and/ or regulatory obligations
iii. Protecting or exercising our legal, contractual and/ or regulatory rights and remedies
iv. As part of activities and initiatives taken by BIPL as part of well-being, promotions, Corporate Social Responsibility etc
d. Applicants and Candidates:
To evaluate your candidature for prospective career opportunities with us
6. How we collect your personal data?
BIPL may collect your personal data for instance:
a. When you contact us through our websites (through any form vis. e-mail address, hyperlink or social media address posted therein)
b. When you register with us to receive products and/ or services
c. When you complete surveys conducted by or for us
d. When you elect to receive any communications (including any newsletter, promotional offers) from us and information as may be voluntarily provided by you
e. When you contact us for any service requests, queries through a toll-free number/ email provided in the product(s) or online
f. When you connect with our sales officer at the dealers/ distributors for BIPL services
g. Through the dealers for any subsidy approvals and product enquiries
h. When we have partnered with you for any business use
i. When you contact us on email or career platforms for job applications
j. Other means of data collection as defined from time to time
7. Personal Data is collected automatically pursuant to your visit to our website.
We automatically collect some information about your visit to the Website. This information helps us to make improvements to website content and navigation and includes your IP address and the way you use and interact with its content, namely:
Our web servers or affiliates who provide analytics and performance enhancement services collect IP address, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. BIPL uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of the website
We may collect your Personal Data automatically via Cookies, in line with the cookie settings on your browser.
This website may place and access certain Cookies on your computer and use them to improve your experience of using the Website. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies tell us which parts of our websites you visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour, so that we can improve our communications and products.
We offer certain features that are only available using a "cookie". Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. Essential cookies are necessary for the proper functioning of a website or platform. Disabling them may cause some features of the website to not run properly. Additionally, you are always free to delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes.
You can choose to enable or disable Cookies in your internet browser.
8. Sharing of personal data amongst Brother International (India) Private Limited entities
We may share personal data internally within our entities (Holding company, Subsidiaries, Affiliates and Joint ventures). These entities and affiliates may market to you as a result of such sharing unless explicit consent has been obtained at point of data collection. BIPL may disclose your personal information to its entities and third parties to provide you with and improve the existing products and services, including offering products or services based on your requirements.
In doing so, BIPL shall ensure that it will take appropriate management and technical measures to ensure the security of your personal information processing, including but not limited to the encryption of your personal information.
9. Transfer of personal data
To enable us to provide you enhanced and secured services, we may enter into a contract with selected third parties from time to time. Such engagements may involve sharing of your personal data. To the extent a third party has access to your personal data, we do share your personal information with a 3rd Party/service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this contract/agreement/privacy policy. BIPL shall undertake appropriate due diligence check for technical and organizational measures to ensure they meet privacy standards. We do not market or sell your personal data to any third party.
Third parties include our delivery service providers, customer service providers, advertising and marketing service providers, and other business partners. These third parties may process your personal information on BIPL's behalf or for one or more of the purposes of this Privacy Policy. We are committed to ensuring that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes.
Transfer of personal data to third parties shall be undertaken to carry out requests, respond to inquiries, fulfil your orders, redeem coupons, provide you with samples, enable you to participate in sweepstakes or make various other features, services and materials available to you through our websites we share your personal data with third-party service providers that perform functions on our behalf. We ensure that these third parties only use data to perform the functions as indicated in the Service Level Agreements (SLAs)/ Business Process Agreements (BPAs) and do not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Policy and as permitted by applicable data protection laws and regulations. Further, we may disclose your personal data to third parties for the following: -
a. To comply with a legal obligation;
b. When we believe in good faith that an applicable law requires it;
c. At the request of governmental authorities conducting an investigation;
d. To verify or enforce our “Terms of Use” or other applicable policies;
e. To detect and protect against fraud, or any technical or security vulnerabilities;
f. To respond to an emergency; or otherwise
g. To protect the rights, property, safety, or security of third-parties, visitors to BIPL’s websites, BIPL, or the public.
The personal data that we collect from you may be transferred to and stored at locations that may or may not be in India. As per DPDPA as soon as the government release the list of restricted countries for sharing personal data. BIPL will ensure to abide by the same and restrict sharing personal data to such countries. Where your personal data has been transferred to any subsidiary and / or to third parties located outside of India, the transfer of your personal data is carried out under organizational, contractual, and legal measures and with adequate levels of protection implemented as well as in compliance with any additional local legal requirements for the parties receiving this information to safeguard your personal data.
10. Data security
We may collect and store your personal data in electronic and/ or physical form (subsequently digitized), depending on the requirement. Information may be stored at our and third-party premises within IT Systems (e.g., external cloud storages, internal or third-party management systems, e-mails, databases, hard drives), document warehouses, etc.
We endeavor, where practicable, to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical, and administrative security measures to protect your personal data and our network from unauthorized access. Some of these measures include:
a. Access Control Mechanisms.
b. Encrypt personal data wherever possible.
c. Strict adherence to privacy and security practices.
d. Periodic security assessment and reviews to upgrade our practices.
e. Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third parties.
11. Data retention policy
We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases, information may be held for a longer period where there is a legal or regulatory reason to do so (in which case it will be securely deleted once no longer required for the legal or regulatory purpose) or subject to law, a shorter period where the individual objects to the processing of their personal data. We shall take reasonable steps to destroy or permanently delete personal data that is no longer needed / purpose has been fulfilled / retention period has been satisfied, including that processed by third parties engaged by BIPL from time to time.
12. Your rights
Your rights regarding the processing of your personal data are important to us, and you can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.
You have certain Data Principal rights with respect to personal data belonging to you collected by BIPL for the purposes mentioned in this Privacy Policy. The rights are available to you as per Digital Personal Data Protection Act, 2023 and/ or other applicable laws:
a. Right to Access Information
You have the right to request for:
i. A summary of personal data which is being processed and the processing activities undertaken with respect to such personal data
ii. The identities of all other data fiduciaries and data processors with whom the personal data has been shared by BIPL, along with a description of the personal data so shared
iii. Any other information related to the personal data and its processing, as may be prescribed
b. Right to Correction and Erasure
You have the right to request for:
c. Right to Nominate
You have the right to nominate a representative who will act on your behalf to exercise your rights in case of incapacity, death, etc.
d. Right to Withdraw Consent
You have the right to withdraw consent for any purpose you earlier consented to.
e. Right to Grievance Redressal
You may exercise the above rights by using the Data Principal Request Form. The form requires information for identifying you, details about the right you are choosing to exercise and scope of the right. It also needs you to exercise a declaration with respect to the information being filled by you in the Form is true and accurate.
If you have any further questions about the process to exercise these rights or any grievance with respect to how BIPL is handling your personal data, you may contact BIPL at info@brother.in. If you are unsatisfied by how your request has been processed by BIPL, kindly approach the relevant Data Protection Board.
13. Notification of changes
We reserve the right to amend, modify, vary, or update this Privacy Policy, at our sole discretion from time to time, as and when the need arises. The most recently published Privacy Policy shall prevail over any of its previous versions. You are encouraged to check this Privacy Policy from time to time to stay informed of any changes.
14. Disclaimer
To protect your privacy, as stated above, we will .the best efforts and adopt the best industry standards of information practice, however you understand that 100% security does not exist over the cyber space. You are responsible for protecting your personal data and you should not share your login credentials and/ or leave your personal devices unattended while you are accessing the Website, etc. The Company has put up appropriate security measures to the best of its knowledge and capacity to mitigate risks. However, we cannot guarantee that your personal information will remain completely private owing to cyber-attacks or negligence on your part.
15. By submitting personal data to us, you acknowledge that:
a. You have read and understood this Privacy Policy and agree and consent to the use, processing and transfer of personal data as set out herein; and
b. All information and representation provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information which may have an adverse effect.
16. Questions and updates
If you have any questions, please feel free to contact us at: info@brother.in.
This Privacy Policy was last updated on 22nd November 2024.
India