What is SupportCenter?

SupportCenter is a mobile app providing the latest support information for your Brother product. This easy to use app gives you access to setup information, product manuals, frequently asked questions and troubleshooting tips.If you need to contact Brother for support, there is a direct link from within the app to our comprehensive customer support team.

 

 

Example of Inkjet Printer / MFC

 
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※This image is for illustrative purposes only.

Example of Home Sewing Machine

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※This image is for illustrative purposes only.

 

What are the key features of SupportCenter?

Printer/MFC/Label and Mobile Printers

  • Product Setup

    Product Setup

    Watch product setup videos or view your product's Quick Setup Guide.

  • Manuals

    Manuals

    Direct access to the product manuals for your specific product.

  • FAQs and Troubleshooting

    FAQs & Troubleshooting

    If you need some assistance, you can view frequently asked questions and troubleshooting tips.

  • Supplies and Accessories

    Supplies and Accessories

    If you need more ink or toner for your product or want to recycle your old cartridges you can get further information here.

  • Contact Us

    Contact Us

    Contact Brother Customer Support directly from the app.

  • Device Status/Information

    Device Status/Information

    View your product’s network status, IP address, serial number, firmware version, and the current levels of ink/toner.

    Receive notifications about the latest firmware, which you can update from SupportCenter.

    Get status messages from your Brother machine, such as low ink/toner, with tips on what actions you can take to ensure correct maintenance.
    Check the print quality by printing the quality check sheet, and then clean the print head if necessary.

Home Sewing Machine / ScanNCut

  • Videos

    Videos

    You can view videos of how to use or the product setup.

  • Accessories

    Accessories

    You can check consumables supplies, and accessories and options available for your product.

  • Combination (Fabric / Thread / Needle)

    Combination (Fabric / Thread / Needle)

    You can check the appropriate thread and needle for the fabric that you wish to sew.

  • Combination (Material / Mat / Cutting Blade)

    Combination (Material / Mat / Cutting Blade)

    You can check the appropriate mat and cutting blade for the material that you wish to cut.

How to install Support Center ?

1. Visit the app store for your selected operating system:

google play qrcode google
App Store qrcode app

2. Tap “Brother SupportCenter” and install the app.

Supported Operating Systems and Devices

Android: 6.0 or later
iOS: 14.0 or later. Compatible with iPhone, iPad, and iPod touch.

 

Supported Products

  • All-in-One/Multi-Function
  • Fax Machines
  • Home Sewing & Embroidery
  • Label Solutions
  • Mobile Printers
  • Printers
  • ScanNCut
  • Scanners
  • Stampcreator PROTM

Some features are available only for certain products. If any features are not available for the selected products, the icons are displayed in gray.