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Introducing Brother SupportCenter

The mobile app that puts the latest support information in the palm of your hand

What is SupportCenter?

SupportCenter is a mobile app providing the latest support information for your Brother product. This easy to use app gives you access to setup information, product manuals, frequently asked questions and troubleshooting tips. If you need to contact Brother for support, there is a direct link from within the app to our comprehensive customer support team.


※This image is for illustrative purposes only.


How to install SupportCenter

  1. 1. Visit the app store for your selected operating system:
    • google play
    • App Store
  2. 2. Tap “Brother SupportCenter” and install the app.

Supported Operating Systems and Devices

  • Android:4.0 or later
  • iOS:9.0 or later. Compatible with iPhone, iPad, and iPod touch.

What are the key features of SupportCenter?

  • Product Setup

    Product Setup

    Watch product setup videos or view your product's Quick Setup Guide.

  • Manuals

    Manuals

    Direct access to the product manuals for your specific product.

  • FAQs & Troubleshooting

    FAQs & Troubleshooting

    If you need some assistance, you can view frequently asked questions and troubleshooting tips.

  • Supplies

    Supplies

    If you need more ink or toner for your product or want to recycle your old cartridges you can get further information here.

  • Contact

    Contact

    Contact Brother Customer Support directly from the app.

  • Device Status/Information

    Device Status/Information

    View your product’s network status, IP address, serial number, firmware version, and the current levels of ink/toner.
    Receive notifications about the latest firmware, which you can update from SupportCenter.
    Get status messages from your Brother machine, such as low ink/toner, with tips on what actions you can take to ensure correct maintenance.
    Check the print quality by printing the quality check sheet, and then clean the print head if necessary.

  • QR Code Reader

    QR Code Reader

    Scan QR and Data Matrix codes assigned to Brother products or manuals to obtain more information.

  • Videos

    Videos

    You can view videos of how to use or the product setup.

  • Accessories

    Accessories

    You can check consumables supplies, and accessories and options available for your product.